Stories and inspiring people are behind every thriving organization. Their journey, passion, and drive shape our culture and our future. At Wrike, the heartbeat of our culture and values (all of our 4Cs) doesn’t lie only in our cutting-edge and innovative technology but also in the people who bring it all to life.
In this interview with Hau Huynh, a returning fully remote Account Manager, we feature his unique perspective and overall journey with Wrike, which has spanned milestones, challenges, and big returns. His story reminds us how much possibility lies in every connection, and how these bonds can set the stage for new beginnings.
Let’s dive into this inspiring conversation with Hau.
When did you first join Wrike, and what was your original role?
I first joined Wrike in Q4 of 2019 as an SMB Account Manager. I still remember how nervous I was for the interview. When asked why I was nervous, I responded, “I really want to work here.”
What are your favorite memories or standout moments from your first time at Wrike?
My standout memories stem from the energy everyone had; there was an obvious love for the company, the product, the value it delivered, and the future potential of Wrike. When I joined, it felt like Wrike was on the verge of achieving a number of major milestones, and I didn’t yet realize just how essential it would become for businesses across America, across the world.
When COVID hit and the shift to remote work accelerated digital transformation, I witnessed Wrike’s teams rally; everyone was resilient and relentlessly focused on saving businesses by helping them adapt quickly. We experimented, we failed, and we succeeded quickly and together. The camaraderie during that time left a lasting impression. I know we aren’t doctors saving lives, but we did help a lot of people keep their jobs and even thrive during a challenging time.
What led you to make the difficult decision to leave Wrike originally?
I had just wrapped up a strong year in attainment as a Strategic Account Manager, and we were transitioning quickly into an acquisition. While I was proud of my accomplishments, I started feeling like I wanted a new challenge and wasn’t sure if it would be at Wrike. When approached with a compelling opportunity, new challenges, and potentially fast growth, I ultimately decided to take the leap.
Is there anything you learned or experienced during your time away that changed your perspective on work or team culture?
The biggest lesson was the importance of maintaining and nurturing relationships. Even after leaving Wrike, I stayed in touch with colleagues and customers, and I did the same as I continued through to other companies. These relationships continued to bring value professionally and personally. At the end of the day, it’s not just about metrics; it’s about human connection, building bridges rather than burning them.
What motivated you to come back to Wrike?
Anthony Bertolacci. We never lost touch. He’d reach out to check in on me, ask if I had any bell ringers, share insights, trade ideas, and keep the line of communication open. He never pressured me to return but always kept that door open through his encouragement. That kind of mutual respect was a big part of what drew me back. Again, it’s a good reminder that built bridges can always be crossed again.
Was there a specific moment or realization that made you say, ‘I want to rejoin Wrike?’
It was less a single moment of realization and more a series of ongoing thoughts and perfect timing.
What did you miss most about Wrike while you were away?
Two big things come to mind. I missed the problem-solving aspect; the Wrike product was something I genuinely missed. Even while I was away, I found myself naturally promoting Wrike because I truly believe in its ability to improve work for people. The product delivers.
Also, the people. The people are grounded, collaborative, and real. Wrike wouldn’t be Wrike if it weren’t for these folks.
How does it feel to be back? Has anything about the company or culture stood out to you since returning?
It feels fantastic to be back. The product has evolved so much, and I’m excited by what we can offer customers. At the same time, it’s like riding a bike. I’m a little rusty, but it’s been a familiar rhythm. The culture remains consistent, and seeing familiar faces with the same energy reaffirms that I made the right choice.
What are you most excited to work on or experience now that you’re back?
I’m most excited about the investments we’re making into AI. From a product perspective, the opportunity is huge. I’m excited to be a part of how Wrike will deliver intelligent, human-centered solutions that will deliver meaningful impact to our customers.
Any lessons or advice you’d share with someone considering rejoining Wrike, or switching companies in general?
If you leave on good terms, keep that bridge intact. Nothing is final. You can cross back again. Do what feels right for you at that time, grow from your experience, and maybe returning can be the most logical next step in your journey.
In a few words, how would you describe what makes Wrike unique, especially as someone who’s both left and returned?
Wrike’s uniqueness comes from its people. It is one of the most globally diverse companies I have worked with, and that’s a huge part of what fuels its story and future.
How would you describe Wrike’s culture?
Resilient. The people here are adaptable, grounded, and invest in stability. I would say that’s what gives Wrike its staying power.
What excites you about your future at Wrike?
As mentioned, I am thrilled about the future of Wrike as it relates to AI. I want to be a part of bringing those innovations to life for our customers and lead with a human-centered approach to rolling out AI in the workplace.
I am currently an Account Manager. I’m back where I left off in terms of my role and responsibilities. The difference is how the team has evolved. It feels even more collaborative now, with a major focus on growing the value of Wrike for our existing customers.
Wrike’s culture thrives on collaboration, adaptability, and trust, no matter where you’re working from. If you’ve ever considered what it means to build (and sometimes rebuild) a meaningful career, this interview proves that bridges built on genuine connection and shared vision will always lead you home.
To learn more about our open opportunities, visit our Careers page.
