Welcome back to Solutions Corner, your source for practical, ready-to-use solutions that help you work smarter without the heavy setup. Today, we're excited to feature our second solution: the ticketing and requests value enabler, designed to streamline your team's ticket and request management.
We also have an exciting new update to share: All value enablers are now available directly within the template gallery in Wrike! Simply click this link to add this value enabler to your account and get started right away.
Here's a quick video we put together to showcase this brand-new solution shortcut:
The challenge: Why traditional ticketing falls short
Let's back up and discuss why traditional ticketing falls short. Put bluntly, managing requests and tickets can be a headache. Many organizations struggle with:
- Fragmented request channels that make it nearly impossible to keep track of everything
- Difficulty prioritizing and resourcing tickets, which leads to frustration and delays
- Limited visibility into ticket status and performance, leaving managers guessing over what's really going on
Sound familiar? You're not alone.
The solution: Streamlined, insightful, and actionable
That's where Wrike's ticketing and requests solution comes in. Here's how it tackles those challenges:
- One place for all requests: An external request form captures tickets from both Wrike and non-Wrike users, so nothing slips through the cracks.
- Smarter prioritization: Every request is tagged and prioritized based on your organization's objectives (OKRs), making it easier to allocate resources where they're needed most.
- Root cause analysis: Built-in tools help you identify and track the reasons behind requests, so you can drive continuous improvement.
- Real-time, interactive dashboards: Command center dashboards give everyone — from ticketing teams to managers — instant visibility into ticket status, SLA performance, escalations, and root cause trends.
- Tailored manager insights: Filterable dashboards let managers sort by request type, priority, and other key metrics for fast, informed decisions.
- Personalized team views: The “My Daily Dashboard” keeps ticketing teams focused on their top priorities, helping them move requests forward efficiently.
The results: Centralized intake, visual overview — and more
Our new ticketing and requests solution doesn't just push requests forward; it reduces bottlenecks, helps you find the root cause of problems, and gives managers a bird's-eye view of their ticketing function.
- Centralized intake and prioritization mean requests get handled faster, with fewer bottlenecks.
- Managers gain a comprehensive, filterable overview of ticketing operations, SLA adherence, and escalation trends.
- Root cause analysis and OKR alignment mean your team can continuously improve and allocate resources strategically.
Meet the Wriker: Liv Gartz
One of the best parts of Solutions Corner is the chance to meet the Wrikers behind these solutions. This month, we're spotlighting Liv Gartz, Lead Solutions Consultant, who spearheaded the creation of this ticketing and request solution.
In my four years at Wrike, I can't even count how many teams I've talked to that work out of a shared inbox. It's been great to see already how this new ticketing and requests solution can help teams get control over their work and move out of email and into a data-driven process!
Liv Gartz, Lead Solutions Consultant
Liv brings four years of experience helping Wrike customers discover their best ways of working. She's a master at translating complex business problems into clear, effective solutions. And when she's not at her desk? You'll probably find her at the beach — surfing, running, and soaking up the coastal life.
Want to try Wrike's new solution for yourself?
Ready to streamline your ticketing process? Click here to add the ticketing and requests value enabler to your Wrike account and get started today!
If you have questions, don't forget to visit us at the Solutions Corner community for support, tips, and open discussion.
Stay tuned for more ready-to-use solutions and stories from the Wrikers making it all possible!
