Wrike AI Addendum

This Wrike AI Addendum ("Wrike AI Terms") supplements and is incorporated into the applicable agreement between Wrike, Inc. or an Affiliate thereof ("Wrike") and its customer ("Customer") governing Customer's use of Wrike's hosted, on-demand, cloud-based service offerings (the "Service"), whether Wrike's online terms of service or a separately negotiated service agreement (the "Governing Agreement"), and forms a part of the Governing Agreement (together with all applicable Order Form(s), SOW(s), and addenda thereto, the "Agreement"). In the event of conflict between these Wrike AI Terms and the Governing Agreement, these Wrike AI Terms shall take precedence and prevail as to the conflict. Capitalized terms used but not defined herein have the same meaning as the same or substantially equivalent term under the Governing Agreement. These Wrike AI Terms are effective as of the earliest occurrence of either of the following (the "AIA Effective Date"): (i) the date Customer accepts these Wrike AI Terms in connection with enabling Wrike AI within Customer's account portal; or (ii) the date of Customer's first Service Subscription renewal following Wrike's notice of updated Wrike AI Terms, for Customers who previously accepted a prior version of these Wrike AI Terms through the account portal.

1. Governing Terms; Scope; AI Principles. These Wrike AI Terms govern Customer's access to and use of any features or functionality made available by Wrike as part of, or in the course of providing, the Service that utilize generative or agentic artificial intelligence—trained on Wrike's data models or Third-Party Data Models—to create new content (such as text, images, video, audio, or code) or perform autonomous tasks within the Service on behalf of a User, in each case using Customer Data as input ("Wrike AI"). Wrike AI excludes, and these Wrike AI Terms do not govern, Customer's access to and use of any AI or machine learning features that solely analyze existing data (including Customer Data) to generate predictions, classifications, or insights based on patterns in that data. Wrike's principles and practices regarding the secure, transparent, and fair use of AI within the Wrike Service are available at: https://www.wrike.com/security/overview/#ai-adoption. These Wrike AI Terms supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, between the Parties concerning Wrike AI.
2. Wrike AI Output. When Customer provides or makes available Customer Data as input to Wrike AI, output generated by Wrike AI based on such input ("Wrike AI Output") is presented to Customer for review and action (e.g., accept, edit, or discard) prior to submission and/or adoption of Wrike AI Output, in whole or in part, to the Service. Once submitted and/or adopted, such Wrike AI Output shall become Customer Data for purposes of the Agreement. Customer acknowledges that, due to the nature of machine learning, Wrike AI Output may not be accurate or unique, and Wrike AI may generate the same or similar output for other customers. Wrike makes no representations or warranties with respect to Wrike AI Output, including as to ownership thereof.
3. Acceptable Use of Wrike AI. Customer agrees not to provide input to Wrike AI, attempt to generate Wrike AI Output through Wrike AI, or otherwise use Wrike AI to: (i) violate any applicable law; (ii) violate these Wrike AI Terms, the Agreement, or any content or use policies Wrike may implement and provide notice of to Customer from time to time; (iii) intentionally or recklessly infringe, violate, or misappropriate any rights of Wrike or any third party; (iv) submit to the Wrike Service any special category data as defined under the General Data Protection Regulation, or any protected health information ("PHI") subject to HIPAA, as amended and supplemented, unless the Parties have separately entered into a Wrike Business Associate / Subcontractor Agreement; (v) develop AI functionality, foundation models, or other large-scale AI models that compete with Wrike or Wrike AI; (vi) mislead any person into believing that Wrike AI Output was solely human-generated, including by failing to make any disclosures required under applicable law regarding the origin of Wrike AI Output; (vii) violate any technical documentation, usage guidelines, or parameters of the Wrike Service; or (viii) deploy or use Wrike AI's agentic features without maintaining reasonable human oversight of autonomous actions taken by Wrike AI within the Service, including failing to review Wrike AI Output prior to adoption where reasonably practicable.
4. WARRANTY DISCLAIMER. WRIKE DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS REGARDING WRIKE AI, WRIKE AI OUTPUT, AND THE RESULTS THAT MAY BE OBTAINED FROM THE USE THEREOF. WRIKE DOES NOT WARRANT OR REPRESENT THAT WRIKE AI OR WRIKE AI OUTPUT WILL BE UNINTERRUPTED, ERROR- OR BUG-FREE, NON-OFFENSIVE, NON-INFRINGING, NON-HARMFUL, ACCURATE, LAWFUL, OR FIT FOR CUSTOMER'S PARTICULAR PURPOSE. WRIKE AI MAY PERFORM AUTONOMOUS ACTIONS WITHIN THE SERVICE BASED ON INCOMPLETE OR INACCURATE OUTPUT. CUSTOMER IS RESPONSIBLE FOR REVIEWING WRIKE AI OUTPUT AND SUPERVISING AUTONOMOUS ACTIONS WHERE REASONABLY PRACTICABLE PRIOR TO ADOPTION. WRIKE DISCLAIMS ALL WARRANTIES REGARDING THE RESULTS OR CONSEQUENCES OF ANY SUCH ACTIONS. USE OF WRIKE AI AND WRIKE AI OUTPUT IS AT CUSTOMER'S OWN RISK. WRIKE AI IS PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE," WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WRIKE EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUALITY, COMPLETENESS, NON-INFRINGEMENT, RELIABILITY, AVAILABILITY, AND PERFORMANCE.
5. Indemnification. Excluding all claims related to Customer Data, whether provided as input to Wrike AI or arising from Wrike AI Output based on Customer Data, any third-party IP indemnification obligation of Wrike to Customer under the Agreement shall apply to Customer's use of Wrike AI; provided that Wrike shall have no obligation to defend Customer against claims relating to Wrike AI arising from Customer's gross negligence, willful misconduct, failure to comply with applicable laws, or breach of these Wrike AI Terms or the acceptable use policies of any Third-Party Data Model provider. Customer shall indemnify, defend, and hold harmless Wrike, its affiliates, and their respective officers, directors, employees, members, investors, contractors, and representatives against any and all claims arising from or relating to Customer's or its Users' use of Wrike AI or Wrike AI Output in violation of these Wrike AI Terms. Customer shall pay any resulting judgment or settlement, and all costs and expenses related thereto, including reasonable attorneys' fees.
6. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WRIKE, ITS AFFILIATES, OR ANY THIRD-PARTY DATA MODEL PROVIDER BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF FUTURE PROFITS, GOODWILL, REPUTATIONAL HARM, LOSS OF FUTURE REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING UNDER OR RELATED TO WRIKE AI OR THESE WRIKE AI TERMS, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY FROM WHICH DAMAGES ARE SOUGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR (I) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS HEREUNDER, TO THE EXTENT THE AGREEMENT CONTAINS INDEMNIFICATION OBLIGATIONS, AND (II) EITHER PARTY'S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS UNDER THE AGREEMENT, TO THE EXTENT THE AGREEMENT CONTAINS CONFIDENTIALITY OBLIGATIONS, EACH PARTY'S TOTAL AGGREGATE LIABILITY FOR ALL DAMAGES AND LOSSES ARISING FROM OR RELATED TO WRIKE AI SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100). FOR THE AVOIDANCE OF DOUBT, WHERE APPLICABLE, LIABILITY ARISING FROM EITHER PARTY'S INDEMNIFICATION OBLIGATIONS HEREUNDER OR BREACH OF CONFIDENTIALITY OBLIGATIONS UNDER THE AGREEMENT SHALL BE GOVERNED BY, AND LIMITED TO THE SAME EXTENT AS, THE APPLICABLE PROVISIONS OF THE AGREEMENT.
7. Improving Wrike AI. Wrike does not use Customer Data, nor permit others to use Customer Data, to train Wrike AI or its underlying data models. Wrike AI and its underlying data models may evolve over time to better address specific use cases. Wrike may use Feedback provided to Wrike, and metadata and usage data collected from Customer's use of Wrike AI, each in non-personally-identifiable form, to improve Wrike AI and its underlying data models.
8. Third-Party Data Model Provider Policies. Wrike AI uses third-party large language models ("Third-Party Data Models") from third-party providers, including but not limited to Microsoft (Azure OpenAI), OpenAI (ChatGPT and Frontier), Google (Vertex and Gemini), and Anthropic (Claude). Customer agrees to comply with the acceptable use policies of the applicable Third-Party Data Model providers. A list of current Third-Party Data Model providers used by Wrike AI is available at https://www.wrike.com/legal/subprocessors-list/.
9. Additional Processing Instruction. To the extent Customer Data provided as input to Wrike AI contains Personal Data (as that term is defined or used in the Data Processing Addendum in place between the Parties), Customer instructs Wrike to process such Personal Data for the additional purpose of delivering Wrike AI functionality and Wrike AI Output, and authorizes Wrike to engage the Third-Party Data Model providers identified at https://www.wrike.com/legal/subprocessors-list/ to process such Personal Data in support of Wrike's delivery of Wrike AI.
10. AI Pricing and Usage. Usage of Wrike AI features is metered via "AI Actions"—defined as any single, independent operation performed by Wrike AI. Starting April 1, 2026, monthly usage quotas of free AI Actions will take effect based on Customer's Service Subscription plan and the type (or tier) of AI Actions performed. When monthly quotas are reached, access to Wrike AI may be restricted. Quotas reset monthly, and Customer may purchase additional AI Actions to restore access. Detailed pricing and usage information, including Wrike's policy on fair usage of free AI Actions, is available at: https://help.wrike.com/hc/en-us/articles/35483473840023-Understanding-Wrike-AI-Pricing-and-Usage, the terms of which are subject to change upon Customer's renewal of its Service Subscription following notice of such change.
11. Term, Termination, and Survival. These Wrike AI Terms are coterminous with the Agreement or until such time the Account Owner disables Wrike AI within Customer's account portal or these Wrike AI Terms are revised or replaced. Sections 1, 2, 3, 4, 5, 6, 7, 9, 10, and 11 shall survive any termination. Wrike may modify, suspend, or discontinue Wrike AI, or any part thereof, at its sole discretion. Wrike will provide Customer with reasonable advance notice of any such modification, suspension, or discontinuation where practicable, except where immediate action is required to address security, legal, or operational concerns. Wrike shall have no liability to Customer for any such modification, suspension, or discontinuation.